Frequently Asked Questions
We know leaving your pet behind raises a lot of questions. We’ve answered the most common ones below — but if there’s anything else on your mind, don’t hesitate to get in touch.
Everything You Need to Know Before Your Pet's Stay.
Before You Book
We prefer to avoid boarding female dogs who are in season. Not only can the presence of a female in heat be very unsettling for our male guests, but the attention she may receive can also be overwhelming and stressful for her. If boarding during this time cannot be avoided, please let us know at the time of booking. Surcharges apply due to the special care and management required.
The safety of our team is our number one priority. GBK has a zero-tolerance policy for human aggression — whether from a pet or an owner. If your dog is known to be fearful or wary of strangers, our facility may not be the right environment for them. We kindly ask that you explore alternative arrangements with someone your pet already knows and trusts.
Absolutely — and we encourage it! Families are welcome to stay together in the same enclosure. Our rates are charged per pet as each animal receives their own individual care and attention, but keeping the family together is something we’re always happy to accommodate.
Yes, and we’d love to have you! Inspections are welcome anytime during our opening hours — no appointment necessary. Come and say hi, meet our team, and see for yourself if GBK is the right fit for you and your beloved pet.
Opening Hours:
- Monday – Friday: 8:00am – 12:00pm | 3:00pm – 5:00pm
- Saturday: 8:00am – 11:00am
- Sunday: 3:00pm – 5:00pm
- Public Holidays: Closed
Accommodation
Our team individually assesses every pet to find the most comfortable section for their stay — whether that’s the Puppy Playhouse, Teen Camp, Senior Retreat, or Solo Sanctuary. We will find the best fit for their personality and needs to ensure they have the best time.
We welcome you to come and inspect our facility anytime during opening hours so you can see the accommodation for yourself. Our friendly team will be happy to show you around and answer any questions you may have.
Daily Routine & Exercise
Belongings & Personal Items
Staying Connected
Check-In & Check-Out
Drop-offs and pick-ups are available during our standard operating hours:
- Monday – Friday: 8 am – 12 pm & 3 pm – 5 pm
- Saturday: 8 am – 11 am
- Sunday: 3 pm – 5 pm
- Public Holidays: Closed
Our rates are a flat daily rate. To make the most of this, we recommend dropping your pet off in the morning and picking them up in the afternoon.
Full payment is required at the time of check-in.
Yes. Public holiday bookings require a non-refundable deposit of $100 per pet at the time of booking to secure your reservation. A public holiday surcharge also applies per pet, per day. Please note that GBK is closed on public holidays — please discuss your drop-off and pick-up arrangements with our team at the time of booking.
